All Escorted Coach Tours featured in this programme have guaranteed departures. This means that all tours will be performed regardless of the number of participants. 

Hotels
All hotels in this programme are rated as first class (i.e. 4 or 5 stars by Scandinavian standards), and have in addition been selected because of their excellent locations. All city hotels are centrally located, whilst fjord hotels are situated in areas of outstanding natural beauty and close proximity to their respective fjords.

Hotel rooms
Hotel rooms in Scandinavia are normally furnished with twin beds, which can be moved together to form a double bed or placed separately. Please note that single rooms are generally smaller than doubles, and are often equipped with a shower instead of a bath. Purpose-built triple or family rooms are likewise unusual in Scandinavian hotels. Whilst it is possible for 3 persons to share a room, this will normally be a double room with an extra bed, with correspondingly less space to move about in.

Meals
Dinner (3 courses or Scandinavian buffet) and buffet breakfast are included during every day of the tour except on second evening in Stockholm, including dinner on day of arrival and buffet breakfast on day of departure. Please note that in Stockholm we have found that the majority of clients prefer to eat dinner at a restaurant of their own choice. On days which are mostly spent travelling by coach inside Scandinavia, lunch is also included. Days on which lunch is included, are carefully indicated under the list of services for each tour. Please note that hotel kitchens in Scandinavia normally close around 22.00 hrs, and that in the case of late arrivals it may not be possible to serve dinner after this time. We regret that no refund can be made to clients who arrive too late for dinner. Similarly no refund can be made for clients who are unable to take breakfast at the hotel because of early flight departures. Beverages are not included in the tour price, except where specifically stated in the itinerary. Vegetarian or special diet meals can normally be arranged; however these must be requested at the time of booking.

Extra nights
Clients who have reserved extra nights before the start or after the end of a tour have Scandinavian buffet breakfast included each day.

Service charges, tips and taxes
All service charges and taxes at restaurants and hotels are included in the tour price, therefore tipping is not necessary. Gratuities to your tour manager and driver are, according to custom, entirely at your own discretion.

Luggage
Passengers may bring 1 piece of luggage per person on the coach. Hand luggage must be stowed on the overhead shelf. For reasons of security and as a precaution against theft, we strongly advise the use of hardback suitcases which can be locked.

Luggage handling
The carrying of 1 piece of luggage per person between the coach and your hotel room during the tour is always included in the tour price. Because of security regulations, passengers are normally required to collect and deliver their own luggage at airports.

City sightseeing tours
These are guided by a local authorised guide. Museums and other places, to which entrance is included, are specified in the list of services for each tour. The mention of a famous sight, such as a royal palace, does not imply that entrance to this place is included in the program.

Panorama tours
A panorama tour is intended to familiarise you with the city or town by showing you the major points of interest. Transportation may be by coach or on foot, and the tour may be conducted by a local guide or by your tour escort. A panorama tour does not include any entrances.

Airport transfers
Transfers by car, taxi or bus between the local airport mentioned in the tour itinerary and your hotel on both arrival and departure are always included in the price of our escorted coach tours. Transfers will be arranged to coincide as conveniently as possible with your flight arrival and departure times. All clients will be met at the airport, in the arrivals hall past the customs and passport control, by the driver or a representative of local tour office, who will carry a sign displaying the surnames of the passengers. In the case of delayed arrivals due to flight changes or any other causes, then the local tour office is no longer responsible for providing the transfer. We regret that no refund can be given to clients who do not make use of the transfer offered in the tour program. For clients arriving or departing on a different day from that published in the tour programme, the local tour office will be pleased to arrange a special transfer, however such transfers will be subject to a supplement, available on request. Please note that certain airlines now offer cheaper flights to alternative airports from the main city airport, even though these airlines may advertise the destination as Oslo, Stockholm, etc. Such airports can be situated more than 2 hours drive from your hotel. If you are arriving at or departing from a different airport from the one mentioned in the tour program, it is essential that the local tour office is informed about this in advance. Supplements for transfers to/from other airports will gladly be given on request.

Tour escorts
All coach tours are accompanied by an experienced English-speaking tour escort. The tour escort will normally meet you in the lobby at your hotel at 19.50 hrs in the evening on the first day of the tour. The local tour office does not operate bilingual or multilingual tours.

Prices
The prices of our Escorted Coach Tours are quoted in both Euros and US Dollars. Clients resident in the United States will normally be invoiced in US dollars, clients in all other countries will be invoiced in Euros, unless payment in another currency has been specifically requested and confirmed at time of booking. Once a booking has been accepted, the currency cannot be changed. A detailed list of all services included in the tour price is to be found under each tour. Any extra expenses incurred by the client during the tour, for example use of telephone, hotel mini-bars, etc. must be paid directly by the client to the hotel or other provider of such services, before departure.